Frequently Asked Questions
Everything you need to know about your gear and your order.
How do you ensure instruments are safe during shipping?
We use professional-grade, double-walled boxes and eco-friendly internal padding. Every instrument is inspected and detuned slightly to relieve neck tension before being securely sealed for transit.
What is your return policy for electronic gear?
We offer a 14-day return window for most items. Products must be in original, mint condition with all packaging and included accessories to be eligible for a full refund.
Do you offer international shipping?
Yes, Truetone Music ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the items.
Are your products covered by a warranty?
All new equipment comes with the full manufacturer's warranty. For pre-owned gear, we provide a 90-day in-house technical guarantee to ensure your equipment performs as expected.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for qualifying purchases.