Returns & Exchanges
At Truetone Music, we want you to be completely satisfied with your gear; if a product doesn't meet your needs, you can return most items within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our support team or log into your account to request a Return Authorization (RA) number within the 30-day eligibility window.
Pack Your Gear
Carefully repack the item in its original factory packaging, including all manuals, cables, and accessories to ensure full credit.
Ship the Package
Affix the provided return shipping label to the outside of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the returned equipment, we will process your refund to the original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing